Privacy Policy | Nicky Robertson Therapy

At Nicky Robertson Therapy, your privacy and confidentiality are of paramount importance. This privacy policy explains what personal information we collect, how we store and use it, and your rights regarding your data.

1. Information We Collect

We may collect personal data from you in the course of our therapeutic work or when you interact with our website. This includes:

Contact details (name, email address, phone number).
Intake information and clinical session notes (stored confidentially).
Technical data from website interactions (IP address, browser type via cookies).

2. How We Use Your Information

Your information is used strictly to provide professional therapy and coaching services, including:

Managing sessions, bookings, and inquiries.
Fulfilling legal, insurance, and professional obligations (e.g. BACP requirements).
Improving website performance and user experience.

3. Data Security & Storage

All clinical records are encrypted and stored in secure systems. Confidentiality is maintained at all times, with disclosures only made under legal obligation or if there is an immediate risk of harm to yourself or others.

4. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to request access to the personal data we hold, request corrections, or request deletion of data subject to clinical record retention guidelines.

5. Contact Information

If you have any questions or concerns regarding your privacy and data protection, please contact hello@nickyrobertsontherapy.co.uk.